Frequently Asked Questions

Crypto Assets Control is a self-regulating company that wants to aid traders and brokers when they face a disagreement; it stands as a non-jurisdictional third party. This alternative organization helps any service consumers who do not agree with their service providers’ actions. Crypto Assets Control’s resolution assistance applies only to customers of the broker-members. Its aim is to grant both parties of the financial market a fresh look at settling disputes related to cryptocurrency trading.

Crypto Assets Control’s essential motivation was never to oversee any brokers’ activity or to prove that they are legitimate, and there is no prospect of it. The company is a self-governing party that wants to settle disputes between traders and brokers by applying actionable and straightforward measures in hopes of reaching a harmonious result. Ahead of filing a complaint with the Crypto Assets Control, it is advised to check if the broker in question works with the company, and if it is regulated by any applicable authorities of its country.

One of the main goals of the organization is to create a collective of fair and independent financial experts. This Committee will be capable of hosting the procedure of complaint consideration, researching the clause, and coming out with an applicable solution. Another goal of the company is to make the Committee’s resolutions services faster than the traditional financial regulation entities.

Based on the Crypto Assets Control rules, after becoming a member, every broker has to include a Complaints Contact and Internal Dispute Resolution (IDR) procedure in their services. When receiving a complaint, the member should:
• Verify receiving the complaint in question.
• Provide the complainant with a reimbursement, if applicable.
• Come out with an explanation in case the complaint was declined.
After going through the IDR procedure and receiving an unsuccessful result, the client has the right to redirect their complaint to the Crypto Assets Control for a more satisfactory outcome.

Only if the broker has a suitable level of service quality and is a member of the Crypto Assets Control, their clients can file a complaint with the organization. In case the broker had been a member but is no longer in the database, or its status is under “review”, their clients’ complaints cannot be authorized. When that happens, the trader should contact the relevant financial regulatory body in their country for help.

By becoming a member of the Crypto Assets Control, you will be able to face possible market risks with no fear, as the organization will assist you at any point. That, and the ability to file a complaint will serve as a testament to your trustworthiness and transparency as a financial service provider. We will aid you in tending to your clients’ needs, proving that your services are high-quality. Any time the debate arises, your clients will be able to reach out to genuine and confident expert employees who can find a resolution swiftly and adeptly.

Crypto Assets Control strives to gather financial experts in a fair and self-regulating Committee that does not depend on outer opinions, and which will use its knowledge to settle rising disagreements swifter and more proficiently that the traditional financial regulatory bodies.

There is a special form on the Company’s official website. By filling it in with the needed credentials, you can apply for the Crypto Assets Control membership. You can also receive an electronic copy of your application by contacting the company via the following email address:info@cryptoassetscontrol.com.

We have 21 business days to review and verify your application after you fill out the special form, and you will receive the definitive statement from the Board of Directors. As soon as your application is validated, you will receive a unique member code, a membership certificate, and a welcome package containing essential data.

Every member of the Crypto Assets Control must have a Complaints Contact and an Internal Dispute Resolution (IDR) procedure as a part of its services. When replying to a complaint, the broker has to:
• Let the client know that the complaint was received.
• Cover the damages if possible.
• Provide the reasons in case the complaint is dismissed.
When the complaint is rejected by the broker and the trader does not agree with that conclusion, the latter has the right to file a formal complaint with the Crypto Assets Control.